Refund Policy — ViralUrMusic

📋General Policy

At ViralUrMusic we are committed to providing high-quality services. This refund policy clearly outlines when refunds can be requested and when they do not apply, in accordance with UK Consumer Law and EU consumer protection regulations.

Since we sell digital services that begin executing immediately upon order confirmation, we apply a specific refund policy detailed below.

✅When Is a Refund Granted?

✓ YES — Refundable

Technical error preventing service delivery
Duplicate or incorrect charge
Service not started within 7 days without justified cause
Service delivered significantly differently than described
Unused account balance after account closure (subject to verification)

✗ NO — Non-refundable

Orders already started or completed
Dissatisfaction with results within normal ranges
Change of mind after service has started
Content deleted by user after placing order
Account suspended for terms violation
Welcome bonus ($1 free credit)

🔄Refund Request Process

1

Contact support Send an email to contact@viralurmusic.com with subject "Refund Request" including your username and order ID.

2

Case review Our team will review your request within 2-3 business days and notify you of the resolution by email.

3

Resolution If the refund is approved, it will be processed as account credit or refund to the original payment method within 5-10 business days.

⏱️Request Timeframes

Billing errors: up to 30 days from transaction
Service not delivered: up to 14 days from expected delivery date
Deficient service: up to 7 days from service completion

Requests outside these timeframes will be evaluated on a case-by-case basis at our team's discretion.

💳Refund Method

Approved refunds are preferably processed as credit to your ViralUrMusic account
Refunds to the original payment method may take 5-10 business days depending on your bank
We cannot refund to a different payment method than the one originally used
Refunds are made in the same currency as the original payment

🛡️Consumer Protection

This policy does not affect your legal rights as a consumer under UK law or the law of your country of residence. If you are not satisfied with our resolution, you have the right to:

Contact your credit card provider to initiate a chargeback
File a complaint with the applicable alternative dispute resolution (ADR) body
In the UK: Citizens Advice (citizensadvice.org.uk)
In the EU: online dispute resolution platform (ec.europa.eu/consumers/odr)

📬Contact Support

Do you have any questions about refunds or need help with your order? Our support team is here to help you.

✉️ contact@viralurmusic.com

Response time: 24-48 hours on business days