📋General Policy
At ViralUrMusic we are committed to providing high-quality digital marketing services. This policy clearly outlines when refunds are granted.
✅When Is a Refund Granted?
✓ YES — Refundable
- Technical error preventing service delivery
- Duplicate or incorrect charge
- Campaign not started within 7 days without justified cause
- Service delivered significantly differently than described
✗ NO — Non-refundable
- Campaigns already started or completed
- Change of mind after service has started
- Content deleted by user after placing order
- Account suspended for terms violation
- Welcome bonus ($1 free credit)
🔄Request Process
1
Contact support
Email contact@viralurmusic.com with subject "Refund Request" and include your username and order ID.
2
Case review
Our team will review your request within 2-3 business days.
3
Resolution
If approved, processed as account credit or refund to original payment method within 5-10 business days.
📬Contact Support
Need help with a refund? We are here for you.
✉️ contact@viralurmusic.comResponse within 24-48 hours · WhatsApp: +92 305 5270001